Cancellation & Return Policy

Last updated: April 16, 2026

1. Overview

We at Skilloxy strive to provide the best learning experience. This Cancellation & Return Policy outlines the terms and conditions for refunds and cancellations.

2. Course Purchases

All course purchases are final. Once you purchase a course:

  • Full access to course materials is provided immediately
  • You can access course content 24/7 for the duration of your subscription
  • Course content is instantly available for viewing and download

No refunds will be provided for course purchases as the content is delivered digitally and accessible immediately after purchase.

3. Subscription Plans

For monthly and yearly subscription plans:

  • No refunds for partial months or unused time
  • Subscriptions can be cancelled at any time from your account settings
  • Cancellation stops automatic renewal but does not provide prorated refund
  • Access continues until the end of the billing period

4. Test Papers & Study Materials

Digital test papers and study materials:

  • All sales are final - digital items cannot be returned
  • Once purchased, materials are accessible in your account
  • No refund requests will be entertained after purchase

5. Mock Test Packages

Mock test packages and test series:

  • No refunds for test packages once purchased
  • Test attempts are recorded and cannot be reset
  • Analytics and performance data are final

6. Counseling & Consultation Services

For paid counseling sessions:

  • No refunds once the consultation session is scheduled
  • Rescheduling is allowed up to 24 hours before the scheduled time
  • No-shows will not be eligible for refunds or rescheduling
  • Technical issues on our end will result in free rescheduling

7. Exceptional Circumstances

We may consider refunds in exceptional cases such as:

  • Duplicate charges (please contact support immediately)
  • Technical inability to access content due to platform issues
  • Payment made without user's authorization

All exceptional refund requests must be submitted within 7 days of purchase with supporting documentation.

8. How to Request Support

For payment-related issues or support requests:

  • Email: info@skilloxy.org
  • Phone: +919980287658
  • Contact Form: Contact us through the website

Our support team typically responds within 24-48 business hours.

9. Account Termination

We reserve the right to terminate accounts that:

  • Violate terms of service
  • Engage in fraudulent activities
  • Share account credentials
  • Abuse the platform or other users

In such cases, no refunds will be provided.

10. Policy Changes

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to the website.